Last updated: 8th July 2022
When this document uses the word website it is specifically referring to soana.co.uk and all subdomains of this domain.
When this document uses the words external website together it is specifically referring to any other website that is not part of the soana.co.uk domain.
When this document uses the words us, our, we it is specifically referring to SOANA LTD.
When this document uses the words your, you it is specifically referring to the individual accessing or using this website, or the company, or other legal entity on behalf of which such individual is accessing or using this website, as applicable.
When this document uses the words your device it is specifically referring to the device you are using to browse this website.
When this document uses the words usage data it is specifically referring to data collected automatically, either generated by the use of this website or from the website infrastructure itself (for example, the duration of a page visit).
When this document uses the words personal data it is specifically referring to any information that relates to an identified or identifiable individual.
This document goes over what information we gather, how that information is gathered and how we handle that information.
Methods of Storage and Types of Data Collected
We use forms with input fields to collect data, these input fields specify the type of data that you are entering. Hidden input fields may be used by the website in order to tell what form was complete and sent.
Logs may be taken by our infrastructure and website of your connection. These logs will contain, but is not limited to your IP address and the time that you visited a page. This can be extended to include the browser you were using at the time, and also the device you were using.
Secure Session Cookies
We use secure session cookies to store information on your device that allows our website to uniquely identify you from other visitors. The secure session cookie file(s) are encrypted and used as a method of storing temporary information that is relevant to only your usage of our website (such as, but not limited to: Information to identify if you are logged in or not, temporary data storage between website pages and search box settings)
The secure cookie file(s) is(are) essential in the working of our website and will expire in 8 hours, this time will renew if you visit again within 8 hours. The expiration time of the cookie file is subject to change at any time and by using this website you agree to allow us to store this temporary data on your device.
Tracking cookies may be used on our website and will only be activated with your consent. These tracking cookies are used to store information to uniquely identify you across our website and or any external website, how much time you remained on one page, and details about your device.
Use of Your Personal Data
We may use your data for the following purposes:
To provide and maintain our website, including to monitor the usage of our website.
To manage your account and or to manage your registration as a user of the website.
For the creation of a contract that includes but not limited to the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased; Or of any other contract with us through the website.
To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To attend and manage any requests you have sent to us.
We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your personal data held by us about our website users is among the assets transferred.
We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, services, marketing and your experience.
We may share your personal information in the following situations:
We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company.
We may share your information with our business partners to offer you certain products, services or promotions.
When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
We may disclose you personal information for any other purpose with your consent.
Retention of Your Personal Data
We will also retain usage data for internal analysis purposes. usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including personal data, is processed at our operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside your governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court, the police or a government agency).
Other Legal Requirements
We may disclose your personal data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend our rights and or property
Prevent or investigate possible wrongdoing in connection with the website
Protect the personal safety of other users of the website or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
We do follow the ICO's technical security processes in order to ensure your personal data is secured.
Requesting or Deleting Your Personal Data
You can request for us to send the data we hold about you, or have us delete your personal data by emailing firstname.lastname@example.org
We will take steps to validate that you are the owner of this data.
Our website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian, and you are aware that your child has provided us with personal data, please contact Us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.